RedTag
ITM
Features
Schools
Compare
Pricing
Sign in
Create account →
HELP CENTER · 184 ARTICLES
How can we help?
Field-tested answers from real pilot crews. Most things take less than a minute to find.
How do I send an AHJ packet to BFD?
⌘K
offline mode
CSV import
NICET renewal
reinspection
magic link expired
multi-tech merge
BROWSE · 8 CATEGORIES
Getting started
24
First-run setup, CSV import, your first inspection
Field app
38
Offline-first, scan-to-open, evidence capture, sign-off
Office workflows
32
Schedule, deficiencies, run board, parallel jobs
Reports + packets
26
OWNER / AHJ / INSURER · SHA-256 chain · packet ZIP
Security & admin
18
User roles, 2FA, audit log, retention, SSO
API + integrations
22
Webhooks, Stripe, Resend, AHJ direct-submit
Billing + plans
14
Seats, invoices, ACH, prompt-pay discount
Compliance & legal
10
SOC 2 status, retention, data export, GDPR
POPULAR · LAST 30 DAYS
What people are reading
All 184 articles →
01
Setting up an AHJ packet for the first time
NEW
Reports + packets
4 min
1.2K
02
How offline-first sync resolves merge conflicts
Field app
6 min
892
03
CSV import · column mapping from BuildingReports
Getting started
5 min
780
04
What happens when a tech goes offline mid-job
Field app
3 min
654
05
Customer portal · how the magic link works
Security & admin
4 min
512
06
Recurring schedule rules · cadence vs anchor
Office workflows
7 min
418
07
Setting up Stripe ACH for customer invoices
Billing + plans
5 min
402
08
Multi-tech parallel jobs · who owns what
NEW
Office workflows
5 min
380
STILL STUCK?
Talk to a human
Live chat
Mon-Fri 7a-7p EDT · avg 38s wait
Open chat
Email support
help@redtagitm.com · avg 2h reply
Phone · pilot crews
617-555-0144 · 24/7 break-glass
Book a 1:1 call
CSM session · 30 min · same day
FOR ADMINS
Dedicated channels
Compliance & Prevention plans include a dedicated CSM, a private Slack channel, and a 4-hour response SLA. Your CSM is
M. Hu
—
book direct
.
VIDEO TUTORIALS · 32 EPISODES
6:42
Run your first NFPA 25 quarterly · end to end
Field app
4:08
Handing off a packet to your AHJ inspector
Reports + packets
3:11
CSV import · 90 seconds from BR export to live
Getting started
7:24
Multi-tech parallel jobs · the run-board pattern
Office workflows