The RedTag-ITM platform (the "Platform") and website, https://redtagitm.com (the "Site"), are owned and operated by RedTag-ITM, Inc. ("RedTag-ITM", "Company", "we", "us", or "our").
These Terms of Use (this "Agreement") form a binding agreement between RedTag-ITM and the fire-protection contractor, inspection firm, or other organization that subscribes to the Platform (the "Subscriber", "Contractor", or "you"), together with the individual users the Subscriber authorizes to access the Platform on its behalf.
Please read all terms carefully. By accessing or using the Platform or the Site, you indicate that you have read, understand, and agree to be bound by this Agreement, and that you have the legal capacity and authority to do so. You also agree to our Privacy Policy, which is incorporated into this Agreement by reference.
We may modify this Agreement from time to time. When we do, we will update the "Last Revised" date above and, for material changes, take reasonable steps to notify you (for example, by email or an in-app notice). Your continued use of the Platform after a change takes effect constitutes acceptance of the revised Agreement.
IF YOU DO NOT AGREE TO THIS AGREEMENT, DO NOT ACCESS OR USE THE PLATFORM OR THE SITE.
The Platform is a workflow and recordkeeping tool for organizations that perform fire-protection inspection, testing, and maintenance. It supports, among other things: scheduling and dispatching inspection work; conducting inspections against configurable checklists; recording deficiencies and remediation work orders; capturing photo and signature Evidence; generating reports for building owners, AHJs, and insurers; maintaining an audit trail of actions taken against records; and billing.
RedTag-ITM provides the software. We do not perform inspections, make compliance determinations, or act as the AHJ. The accuracy and completeness of every Inspection Record, and the professional judgment reflected in it, are the responsibility of the licensed or qualified individual who performs and signs the inspection and of the Subscriber that employs or engages them.
The Platform may reference codes, standards, and frameworks (for example, NFPA standards) to organize inspection checklists and labels. Any such reference is provided for convenience only and is not authoritative, complete, or a substitute for the applicable code text, the requirements of the AHJ, or the professional judgment of a qualified inspector. Code editions, local amendments, and AHJ requirements vary by jurisdiction and change over time, and it is the Subscriber's responsibility to determine and apply the requirements that govern its work.
RedTag-ITM does not warrant that use of the Platform will result in compliance with any code, standard, regulation, or AHJ or insurer requirement, or that any report generated through the Platform will be accepted by any AHJ, insurer, or other party.
You must provide accurate account information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials. You must promptly notify us of any unauthorized use. You are responsible for your Authorized Users' compliance with this Agreement and for the roles and permissions you assign them within the Platform. The Platform is intended for business use by organizations and their personnel, not for consumers.
Access to the Platform is provided on a subscription basis. Fees, billing frequency, and the scope of your plan are as presented at sign-up or in a separate order. Unless stated otherwise, subscriptions renew automatically for successive periods until cancelled, and fees are non-refundable except as required by law. You authorize us and our payment processor (Stripe) to charge your designated payment method for all fees due. You are responsible for any taxes other than taxes on our net income. We may change our fees on prospective renewal with reasonable notice.
This Agreement applies for as long as you use the Platform. You may cancel your subscription at any time, effective at the end of the then-current billing period. We may suspend or terminate your access for non-payment, for breach of this Agreement, or as needed to comply with law or protect the Platform or its users. On termination, your right to access the Platform ends. Before termination takes effect, you may export your Subscriber Content using the Platform's export tools; after a reasonable wind-down period we may delete your data, subject to the retention obligations described below and applicable law.
You agree not to: (a) use the Platform in violation of any law or third-party right; (b) upload content you lack the right to upload, or that is unlawful, infringing, or malicious; (c) attempt to gain unauthorized access to the Platform, other accounts, or our systems; (d) probe, scan, or test the vulnerability of the Platform except under a program we authorize in writing; (e) interfere with or disrupt the Platform; (f) reverse engineer, scrape, or resell the Platform except as permitted by law; or (g) use the Platform to send unsolicited communications. We may investigate and take appropriate action, including suspension, for any suspected violation.
As between you and RedTag-ITM, you retain all rights in your Subscriber Content. You grant RedTag-ITM a worldwide, non-exclusive license to host, store, process, transmit, display, and create backups of your Subscriber Content solely to provide, secure, and improve the Platform and as otherwise permitted by the Privacy Policy. You represent that you have the rights and any necessary consents to upload your Subscriber Content — including Evidence such as photographs of Customer premises and the personal information of your Authorized Users and Customer contacts — and that your use of the Platform with respect to that content complies with applicable law. You are solely responsible for the accuracy, quality, and legality of your Subscriber Content and for the findings recorded in and signed within any Inspection Record.
The Platform is designed to preserve the integrity of inspection records. Once an Inspection Record is signed by the field inspector, the Platform treats it as a final, tamper-evident record and maintains an audit trail of state-changing actions. Your organization configures a retention floor (a minimum number of years inspection records are retained; the default is seven years). Deletion of records within an applicable retention window — whether set by your configuration or required by law, an insurer, or an AHJ — may be blocked until the window elapses. You are responsible for setting a retention floor that meets your legal and contractual obligations.
The Platform, the Site, and all software, designs, text, graphics, and other materials we provide (excluding your Subscriber Content) are owned by RedTag-ITM or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform during your subscription, solely for your internal business purposes and subject to this Agreement. We reserve all rights not expressly granted. You may not use our names, logos, or trademarks without our prior written consent. If you provide feedback, you grant us a perpetual, royalty-free license to use it.
The Platform lets you apply your own logo, brand color, and contact details to certain customer-facing outputs (such as reports, portal pages, and emails). You are responsible for your branding and for ensuring you have the right to use it. You are also responsible for any professional designations you choose to display on outputs (for example, certification numbers and levels) and for their accuracy and currency. RedTag-ITM does not verify, endorse, or warrant any designation or branding you enter.
The Platform relies on third-party infrastructure and service providers, including hosting and compute (Vercel), managed database (Neon), transactional email (Resend), and payments (Stripe). Your use of the Platform may be subject to those providers' terms, and their availability is outside our control. The Site or Platform may also contain links to third-party sites or content we do not control and do not endorse.
Reports and other outputs generated through the Platform reflect the information entered and the findings recorded by Authorized Users at a particular point in time. They are not certifications by RedTag-ITM. RedTag-ITM does not warrant the accuracy, completeness, code compliance, or fitness for any purpose of any report or output, and does not warrant that any report will be accepted by any building owner, AHJ, insurer, or other party. The Subscriber and the signing inspector are responsible for the content of the reports they generate and distribute.
THE PLATFORM AND SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IT WILL MEET YOUR REQUIREMENTS. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RedTag-ITM AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM WILL NOT EXCEED THE FEES YOU PAID TO US FOR THE PLATFORM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to defend, indemnify, and hold harmless RedTag-ITM and its officers, employees, and suppliers from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your Subscriber Content; (b) your or your Authorized Users' use of the Platform; (c) your violation of this Agreement or applicable law; or (d) any inspection, report, or compliance determination you make or distribute, whether or not facilitated by the Platform.
This Agreement is governed by the laws of the jurisdiction in which RedTag-ITM is organized, without regard to its conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the courts located there, except where applicable law requires otherwise. (The governing-law jurisdiction and any arbitration or class-waiver provisions are to be confirmed with counsel before launch.)
We are continually improving the Platform and may add, change, or remove features. We may also establish or modify limits on use. We will not make changes that materially degrade the core functionality of a paid plan during a paid term without offering you a remedy consistent with applicable law.
You consent to receive communications from us electronically, and you agree that electronic agreements, notices, and records satisfy any legal requirement that such communications be in writing. Signatures captured within the Platform (for example, an inspector's sign-off) are intended to function as electronic signatures under applicable electronic-transactions law.
Notices to you may be provided by email or through the Platform. Notices to us must be sent to support@redtagitm.com. For questions about this Agreement, contact us at the same address.
This Agreement, together with the Privacy Policy and any order you accept, is the entire agreement between you and RedTag-ITM regarding the Platform and supersedes prior agreements on that subject. Our failure to enforce a provision is not a waiver. If any provision is held unenforceable, the remaining provisions remain in effect and the unenforceable provision will be modified to the minimum extent necessary. You may not assign this Agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of assets. Nothing in this Agreement creates a partnership, agency, or employment relationship between the parties.